Author: Andiswa Raraza
In the workplace, it’s not uncommon for disputes to be referred to the CCMA. Most often, these cases involve employees taking their employers to the CCMA over issues such as alleged unfair dismissals, unfair labour practices, or mutual interest disputes.
The CCMA is an independent body established to resolve workplace disputes quickly, fairly, and cost-effectively. Most cases are resolved during the conciliation phase. However, when no agreement is reached, they proceed to arbitration.
Understanding conciliation vs arbitration
Conciliation is an informal process where a CCMA commissioner facilitates discussions between parties to reach a settlement.
Purpose
- To attempt to settle the matter
- The commissioners will try their very best to get parties to settle
Arbitration refers to a formal process where a commissioner hears evidence, examines witnesses, and makes a binding decision.
Purpose
- To allow both parties to present their case fully, including evidence and witnesses
- Ensure fair and lawful resolution of labour disputes
Let the experts handle it
At HRTorQue, we work with experienced labour relations professionals to represent your business at both conciliation and arbitration hearings. CCMA cases don’t have to be a headache for employers. Our goal is to support you by removing the stress and uncertainty from the process, so that you can focus on running your business.
Our affordable, monthly retainer packages includes representation at the CCMA, ongoing HR support, and peace of mind knowing experts are handling your case. We also offer recruitment assistance, performance management solutions, HR policy development, and tailored employee training programmes, all designed to help your business stay compliant, productive, and people-focused.
Let’s talk! Our expert HR and CCMA support takes the hassle out of workplace disputes.