The Consumer Protection Act

The Consumer Protection Act


The Consumer Protection Act was published in the government gazette on 29 April 2009 and came into force on 31 March 2011. This Act is going to have a huge impact on almost every business in South Africa.

The Consumer Protection Act will fundamentally change the way business is done in South Africa and it requires businesses to transform the way in which they interact with consumers and to ensure that all their dealings with consumers are fair, reasonable and honest. South African consumers are now extremely protected and if your business is consumer facing, you need to ensure that your staff understand the consequences of their actions.

HRTorQue is able to review your contract of employment that you are currently using in your organisation and we will look at whether or not the clauses are still legislatively applicable. We will also include a generic clause to protect your organisation in keeping with the Consumer Protection Act from an employee perspective. This will not however protect you in respect of the other legal aspects of your business.

If you do need assistance in this area we do have access to attorneys who specialise in this area and who will be able to assist you in this regard. For more information or assistance please contact Nicky: [email protected].