Most businesses spend considerable time and effort trying to get their business processes right. The devil is often in the detail, but in our experience in payroll and HR we see successful companies understanding that any process success comes from three key elements:
System
The best companies have the right system to manage their process. This doesn’t have to be the best in the market. It must however create the right platform to store information in a way that is easy to update and easy to extract (report). Considerable energy can be wasted when the system is not fit for purpose. The nice thing is that these days companies of all sizes can get access to systems – it is no longer the case these are only available to the large companies.
Policies and Procedures
“If there are no ground rules, you can’t play the game.” Often a lack of policies and procedures leads to confusion, incorrect processing and the wrong outcomes.
People
It goes without saying that getting the right people for the job is critical. Good managers will know this and will be prepared to have the difficult conversations and go through the pain to make sure they get the right people.
If you can tick all three boxes then it is likely you will be successful.